I have a question for Mark Murray, president of Meijer in Michigan and other states
March 30, 2011
What do I do now when I come home from shopping at Meijer on West Saginaw in Lansing and find that I've been overcharged by your store?
The price, I assume, of the item will at least be on the shelf and will then be scanned. I've found far too many times that the two don't always match and each time it's the scanned price that exceed the sticker price.
The Michigan Legislature passed a law to eliminate the state's item pricing law and Gov. Rick Snyder has signed it. This means that the consumer will have no protection from being overcharged. I know what the answer will be from your store directors. They will point to in-store audits that are not shared which they show that their prices almost match 100 percent of the price that's scanned.
I have too many experiences where we come home from grocery shopping and find that not to be the case. What do you do when you live more than five-miles away from the store and can't take the item back easily.
How much money does Meijer and other stores make from overcharges? Consumers need some help with this and Meijer needs to get back to the values of Frederick Meijer and place the interests of the consumer before the interests of the bottom-line.
I remember seeing Mr. Murray grocery shopping at the Meijers on Lake Lansing Road in Lansing when he worked for the state of Michigan as a department director. He would be with one of his kids and I would be with my young son. He seems like an honest guy who wanted to do the right thing. It's time for him to take some leadership on this.
Do you check your grocery receipt for mis-priced items that scan at a higher price? What do you do? Take them back or just suck it up?