LANSING ICE STORM: How would you grade BW&L General Manager Peter Lark's response to question?

Video can be a real gift to anyone trying to get a sense of a public official's response to a question or circumstance.  Take this short video of how Board of Water & Light General Manager Peter Lark responded to a question about whether the utility had an emergency plan for responding to ice storms.

As a customer, do you feel more confident that they had it under control and that they had a plan in place to respond to a severe ice storm?  He promised that such a plan would be shared.  Has anybody seen it?  

Check Mayor Virg Bernero's sideline response about ending the news conference because of blunt and direct questions.  Was his response appropriate?  How would he and Lark rate as a listener in your mind?  Excellent?  Adequate?  Inadequate?  

Thanks to MSU Journalism Prof Bonnie Bucqueroux for the video and for Todd Heywood in asking the question.  Here's the video: