Do you feel that the Lansing Board of Water & Light has been sufficiently open during its response to the mid-Michigan ice storm which we are recovering from right now?
The perception of many, including myself, is that our local utility suffers from a transparency problem. Their guarded comments and poor communication has led people to believe that they are getting sub-par treatment in getting their power turned back on.
How do you change that? You build real trust by being completely transparent. That means being open and honest when things are not positive and where expectations have not been met and where mis-judgements have been made.
On my social media blog which I use for testing and for recording what I've learned, I link to a company that practices those values. They are open about everything. It's bufferapp.com Check it out. Can local units of government be encouraged or strongly nudged to follow similar values? Is it worth a try?